Who is John Galt? - Disruptors in Dentisty

Disruptors are innovators.  They are businesses that shift a mindset of how consumers think, purchase, etc.  thereby challenging established businesses.

Harvard Business School professor and disruption guru Clayton Christensen says that a disruptor displaces an existing market, industry, or technology and produces something new and more efficient and worthwhile. It is both destructive and creative.

Some examples of disruptors are companies like Apple, Netflix, Amazon, and Uber

I identify Apple - not for the computers that it builds, but another niche that it took over – music and listening device sales.  iPods, iPhones and iTunes has changed how we buy and listen to music.  There are hardly any CD stores anymore other than those that sell used ones.  When I grew up, I would buy records.  The cover art would attract me to give new bands a listen.  I judged the band by entire albums that it recorded.  Today, we buy songs, not albums. They are instantly downloaded onto our computers.  No waiting in lines, no browsing through tedious shelves of records/cd’s.

 We create playlists with the drag of the mouse.  We use auto shuffle and the “genius” feature to create our own personal radio stations.  They connect to our cars, our phones, our tablets and all are stored on our computers.  CD players are becoming a thing of the past.  Music is stored on hard drives, jump drives, iPods, etc;

Netflix took how we rent movies to a new level.  For a low monthly fee we can have unlimited movies shipped to our house  - hassle free; or immediately available to  view on our computer or smart TV’s through an internet connection.  Blockbuster used to charge late fees, “you didn’t rewind the VHS” fees, etc.  I dreaded having to to pay this fine.  The buying experience was a hassle and expensive.  Netflix is easy, customized to my preferences and instant. Are there even any Blockbuster stores left?

Amazon capitalized on the fact that a book is still readable after it had been read, music is still listenable after it had been listened to, and anything should be able to be purchased on the internet easily!  They created a personalized buying experience based on your browsing and buying habits.  It greatly affected the big chain bookstores like Border’s or Barnes&Noble.  It also helps you find the lowest price for a boxed item and they deliver it right to your door.  If it wasn’t exactly what you were looking for, ship it back.  Hassle-free!

Lastly  -Uber is putting a huge dent in the taxi business.  With Uber, you can press a button on your phone app and a nice clean car will be at your location within 15 minutes. Yellow Cab gets to you when it gets to you and the entire cab experience pretty much stinks!

All of these disruptors have innovated, streamlined and penetrated market share, challenged, and even ruined wildly successful businesses while reinventing the delivery of these services.  They have changed the consumer’s mindset and changed the paradigm on how these services should be purchased, used and consumed.  The consumer experience is exactly the way the consumer prefers.  We (the consumers) wouldn’t have it any other way.

Another commonality of these disruptors is that they didn’t just enter the marketplace and were welcomed with opened arms.  The status quo or “established” business model was not happy and tried to stop them. 

In reality, the status quo was asleep at the wheel.  They were lazy, and arrogant.   They felt they were too big to fail. Those established business models that survived disruption evolved their business models to better serve their consumers.

The question “Who is John Galt?” comes to mind from Ayn Rand’s book Atlas Shrugged! John Galt represents creativeness and innovation.  The status quo must constantly channel it's inner John Galt if it wishes to remain relevant to the people it serves.

There are disruptors popping up in every niche and dentistry is definitely not immune.  They are here and they are aggressively working to innovate and change the status quo. 

Disruptor #1 - Large Group Practices are delivering dental services cheaper, quicker and more efficient than the typical private practice.  They are aggressively growing around the country.  They are aggressively hiring up new dentists.  They are aggressively advertising their services.  They have created a niche for themselves and continue to attract patients.  They haven’t perfected the consistent customer experience yet, but at some point that they will figure it out. 

There are some really lousy dentists that practice in this setting.  There are also really good dentists in this arena too.  To be fair - There are also some really lousy dentists in private practice settings.   There are also some really good dentists in this arena too.

The unfortunate reality with the large group practices is that they are being judged by the lowest common denominator.  For every bad patient experience, the entire organization’s reputation takes a hit. If these companies are going to take their disruption to the next level, they need to shore up some of the bad players in their organizations.  They need to do this from within.

A dental organization in the Pacific Northwest is self-regulating through a peer review process similar to the one used in organized dentistry.  I commend them for taking the initiative to self-regulate and get rid of the bad apples from their branches.   

Disruptor #2 – Dental Insurance has been a driving factor in changing consumer perception with respect to the dentist.  There is a mindset that if one doesn’t have insurance they can’t go to the dentist. 

Dentistry is equal parts art and science.  The product that we deliver is a unique service and experience every single time.  The dental insurance industry has been really good at “commoditizing” these services. They view all fillings, crowns, and other procedures as commodities.  They don't take into account level of the level of difficulty it took to achieve a positive result.  Dentists must impart the value of their services to their patients and that dental insurance is a nice benefit but it the cure all to their dental health.

On the flip side - Dental insurance does help with the basic preventative services - cleanings, check ups, xrays etc.  And many people go to the dentist because of the benefits that they receive.  

Disruptor #3 – New Technology is continually changing how we practice.  Film based x-rays are as antique as the horseless carriage.  CAD/CAM, digital impressions, articulations, etc are going to make dentistry more efficient and even more predictable.

Disruptor #4 – This past year, Metropolitan Denver Dental Society (MDDS) built the first and only dental learning center operated and run by and component of organized dentistry.  The new facility has 4 fully operating dental operatories that are being used for hands on learning opportunities.  They have functioning lab benches, auditorium and video streaming from the operatories into the various remote video-viewing stations.

The Metropolitan Denver Dental Society is dedicated to supporting its members, promoting the highest ethical practice of dentistry; providing continuing professional education, including a premier annual dental convention; and oral health education to the public.  This learning center, The Mountain West Dental Institute, will help them fulfill their mission.  Many dental associations around the country are very interested to see how this works.  Some people say they took a big risk....that is what disruptors do.

The Colorado Dental Association recently hosted a presentation in which approximately 100 dentists showed up in person and an equal number viewed the presentation remotely via live streaming technology.  This new use of technology will allow dentists from around the state/country meet, learn, network and communicate.

America is the land of opportunity.  Anything is possible with creativity, hard work, perseverance and a little bit of luck.  Every business must constantly raise the bar if it is to remain relevant and vital.  The business models must evolve to stave off the disruptors and to keep the consumers interested in their product or service.

Evolution is the survival of the fittest.  Those that can adapt and create change will evolve into the new paradigm and address the needs and desires of its consumers.

The status quo does not exist indefinitely.  It will constantly be challenged. 

“Who is John Galt?”

Disclaimer –I am not passing judgment on these disruptors.  I am just sharing my observation and thoughts.  I may or may not subscribe philosophically with various paradigm shifts.  Each serves a niche that is attractive to various people.  That is why they are growing/gaining the market share and shifting the perceptions of the consumers.

If you like this blog post, I would love to hear about it.  Please comment or share it on Google+, Facebook, Linked in, Twitter, etc.  If you are looking for a dentist in the Denver area, we are always looking for new patients.  Please visit our website http://www.tcdodenver.com/ or like our facebook page,  https://www.facebook.com/TCDOdenver.  Or you can do it the old fashion way - call us at 303-321-4445.

Thanks for reading!  BK

Life's Platitudes

“Life’s” Platitudes

Don't you hate those wise, thought provoking quotes? I usually do too, but in recent events, a few of these rang true for me.  This blog entry is dedicated to my friend Mike.

Platitude #1 - Life is Short….

My friend Mike passed away a few weeks ago.  He died of complications of the flu.  This aggressive strain quickly moved into pneumonia, which led to acute respiratory distress. This forced the doctors to insert a breathing tube to help him get oxygen into his blood stream and he was placed into a medical coma.  After ten days, his heart went into full cardiac arrest and he was unable to be revived. He was 49 years old. 

“Crazy,” I thought. “Healthy people don’t die of the flu!  How could this happen?  Why!?!?!”

The night before he died I gave a presentation on leadership.  This talk was to alumni of a drug and alcohol treatment center.  I spoke about concepts that I am passionate about help me to live my life with some level of significance.  The concepts include: Love my family and friends unconditionally; help others; live courageously, humbly and with integrity. I do a lot of prayer and meditation - especially when I exercise.  And my mindset is usually pretty good. Sometimes I'm better at it than others.  But for the most part, these daily affirmations really help me stay focus so I can be effective.

I knew my friend was in a coma but I didn’t think he was going to die.  I shared my worries with the audience, “You never know when your time will be up.  Better live every day to the fullest extent without regret.”  I know - platitudes....But they aren't relevant, until something like this happens.  

I proceeded to tell the group that my friend was in the hospital and his circumstances were grim.

He died too soon for my liking.   It is human nature to ask why did this happen.  With any of life’s challenges, there is a lesson. (another platitude...)

After a lot of praying, meditating and consulting with friends, I have learned that life is short - get my affairs in order, love my family, friends and work, live each day to the fullest.  

Platitude #2 - Life’s a Bitch….

Initially I was sad.  He isn’t here anymore.  He was a friend that, although I didn’t see him that often, when we got together we could talk heart to heart. 

He had a great dental practice. He was universally loved.  He really knew me, I really knew him – so I thought. 

A few days after he passed, I went to his office to help finish some work on a few of his patients that needed follow up care.  After spending time with his office staff about the tragedy, I was given a glimpse into his life over the past few months.  He had been struggling.  My interpretation was that he was lonely, he was stuck in a rut – possibly even depressed.  His practice was struggling financially.  He might have been struggling financially as well. 

Even under this stress, he still marched forward -helping friends, patients, etc.  Maybe he helped so he wouldn’t have to face his challenges.  Perhaps he was stuck and the only way he knew how to get out of his rut was to help others. 

On his desk was a photograph of Mike, myself and another mutual friend.  The picture was at his open house for his business.  The office space was unique, bold and comfortable.  At the time the picture was taken, life for him was so full of possibilities. 

What changed?   What happened?  Why didn’t he ask for help?  Any of his friends would have dropped whatever they were doing to help.  All he had to do was ask.

Lesson – Outside appearances are not always reflective of what is going on in the inside.  Ask for help when struggling.

Platitude #3 - Life is Beautiful…..

I received many phone calls from disbelieving friends and colleagues. I recited the facts of the situation that I knew.  I gave out the info on his funeral. 

At his funeral, hundreds of people showed up. It was a beautiful celebration.  Friends and family from different parts of his life all shared stories.  We laughed, we cried, we consoled each other.

I shared a story on how I met him.

He was an alcoholic.  Almost 11 years ago, I organized an intervention to help him get his life turned around.  At the time, he didn’t want my help.  He was obstinate, stubborn and arrogant. He was in denial and he thought he could beat the problem on his own. 

I too am a recovering alcoholic.  My trajectory turned around in 1998 when life got really bad.  For whatever reason,  I was graced with the willingness to do whatever it took to treat my problem.  A responsibility that helps me maintain my recovery is to share my story. Another key component of my recovery is helping other lost souls like my friend.

A few days after the intervention, he surrendered his will and reluctantly went to treatment for his problem.  He returned a few months later a changed man.  I had been involved in many of these interventions.  When they return from treatment, some want to thank me and some want to hit me.

Fortunately, he thanked me.  In fact, he credits me for saving his life.  I never felt comfortable with that fact.  I was just giving to him what was freely given to me - The gift of hope.  Someone was there for me when I was ready. I owed it to that person (and myself) to pay it forward.

This is why we had such a unique friendship.  We both had suffered greatly and we had overcome our struggles.

As I got over the anger of his death, I entered into the mindset of gratitude.  I am grateful that we had marched together in recovery for almost 11 years of our lives.

I recall a personal story from the book “Alcoholics Anonymous”.  The story tells of a lady’s personal struggles and how she overcame her struggles while building a new life.  The end of the story says, “In exchange for a bottle and a hangover, I have been given the Keys to the Kingdom.”

My friend and I both have been given the “Keys to the Kingdom." 

When I first met my friend, he was close to death from alcohol poisoning.  Jaundice overtook his body as his liver was failing.  After treatment, Grace offered him a second chance at life.  He took advantage of this opportunity and made a life for himself filled with significant relationships and events.  He helped hundreds of other people in the same manner that he claims I helped him. 

He struggled too – but that is life.  I still feel cheated that he was taken away from this world way too soon.  It was his time to turn in his set of “Keys”.

I don’t think he would have traded his life for anything.  Neither would I....

Lesson learned – You never know who is listening, what they hear that touched them with significance, or when they hear it  - so share my experience with the world. 

Be grateful for what I have. 

Find a lesson in every challenge that life throws at me.

If you like this blog post, I would love to hear about it.  Please comment or share it on Google+, Facebook, Linked in, Twitter, etc.  If you are looking for a dentist in the Denver area, we are always looking for new patients.  Please visit our website http://www.tcdodenver.com/ or like our facebook page,  https://www.facebook.com/TCDOdenver.  Or you can do it the old fashion way - call us at 303-321-4445.

Thanks for reading!  BK

Grand Canyon - R2R2R

"The journey of a thousand miles starts with a single step" Lao Tzu - Tao Te Ching

The "before" shot - denial firmly set in...."This is crazy!"

While I'm convalescing on the couch, I decided to pass my time by recounting my recently completed run.

Last September, a group of friends and I went to the Grand Canyon to attempt a Rim to Rim to Rim run.  (R2R2R).  We started on the North Rim and bailed out at the South Rim.  A number of excuses - It was too hot, we had stomach issues, got too far behind our time goal, etc.  Even though we didn't accomplish our goal, I considered it the most amazing run - until now

We set out with a new plan, with some new players and armed with the experience of knowing the trail landmarks. We decided to do it in November - when the weather would be much cooler.  The heat really got to us last year.  We decided to start at the South Rim this time.  The North Rim lodging was closed and there were no support opportunities there.

I liken this strategy to when the explorer Cortez burned his ships upon arrival in the new world. No turning back! We are fully in or do not attempt.  

My partners were Gary Benson, John Stevens, Steven Griffith and Dave Lindeman. John had a few friends join us from Michigan to do the run (Jeff and Jerry) as well.  Dave wanted to experience the canyon and had no interest in running the entire thing.  His goal was to run to the bottom, turn around and run back up to the South Rim.  The equivalent of doing a Rim-to-Rim.  A huge accomplishment in its own right. Originally, there were several others that had planned to come but were unable to make it.

We arrived at the South Rim around 8 pm.  We met for dinner and discussed the plan/strategy for the run.  I have been doing crazy endurance events with Gary for over 20 years and was looking forward to accomplishing this with him.  I've been running with John for about 13 years - he is much faster than Gary and I.  Steven has done several ultra's and offers hours of unsolicited entertainment. Steven also is much faster than Gary and I.

At dinner, I said to John - "We should stick together for the first half - then do whatever feels right."  He quickly responded with "I think everyone should do their own pace for the entire run."

So it seemed that John had a time goal...

This is a 46+ mile run.  I had no idea how my body, legs and brain would respond to the stress of the run.  Gary is really good at keeping me moving at a sustainable pace.  Steven and John both think I am much faster than I really am.  I keep telling them that I am tall, not fast!  My goal was to finish - period.  I have a history of starting out too fast.  I was not going get sucked into my interpretation of John's challenge.

So Gary and I would pair off - Dave would join us as well.  John would pair up with Steven. Hopefully whatever John was thinking for time, doesn't hurt him in the long run.

Jeff and Jerry from Michigan would pair off as well.

We predicted that this would take anywhere from 16-20 hours to complete.  We took our obligatory group photos in the dark that, of course,  didn't come out.  With no announcer to get us revved up, unceremoniously we were off.  We hit the trail Friday morning at 4:15am.  John, Steven, Jeff and Jerry were gone pretty quickly.  I hoped we would catch up at one of the campgrounds ahead.

We started our journey at 7,000 feet on the Bright Angel Trail.  The steep trail descends quickly along the south rim wall through many switchbacks.  I have never been on this trail in the light and cannot comment on the views other than from the top.

Elevation Profile

I spent the first hour or so trying to arrange and distribute the weight of my pack so it was as comfortable as it could be.  I chose to use the same pack as last year: a Go-Light Rush pack that held a 3 liter hydration bladder with an add on Salomon front pack for easy access to food, camera and other necessities.  I used super-light hiking poles to help assuage both the the uphill pulls and the downhill crashes on my knees and hips.

One thing that I have experienced with these long events, is that I also must manage the distribution of gas, liquid and solids in terms of bodily functions both upward and downward. Mis-management of any of the aforementioned factors can make for a really great or a really bad day!  This includes transit times of both liquid and solid fuel (by fuel, I mean food).  The goal with the gasses is to minimize the production of them at all costs as they can lead to problems with the other 2.  Some of us do better with this than others.

I tried to super hydrate on the drive from Denver and not get caught eating food that I know would come back to haunt me the next day during the run. The best laid plans....

All I can say is thank goodness there were several bathrooms the first 5 miles.  I think I visited at least half of them.  Still not satisfied.  My stomach wasn't unbearable, but it wasn't fully comfortable either. It didn't stop me from running so I marched onward with the hope that time would resolve my issues.

The sun started to come up at around 6 am.  The contrasting views illustrated by the changing light, shadows and textures of the landscape throughout the day were spectacular.

Sunrise at the bottom of Devil's Corkscrew

Downhill is the evil seduction of false hope. We were cruising along happy and steady.  My mind was feeling confident that today would be no problem.  As we approached the Colorado River, I ran ahead to get some pictures of Gary and Dave and the river as the light of the morning sun spilled over the canyon.

We entered Phantom Ranch at around 7:00 am. This is about the 10 mile marker and the end of the wonderful downhill. My stomach was feeling better, but I wasn't hungry and had to really force the food and the water.  I distributed some cargo from the back pack to the front pack for easy access to food.  I was cursing that I brought pants and a jacket as it was perfect weather for running in shorts.  I try to be prepared for anything, and I was worried about it being really cold on the North Rim.  We filled up our water bladders and re-packed our packs.

Off we went onto the North Kaibab trail.  Next stop was the Pumphouse Ranger Station, approximately 10 miles of gradual uphill.

Dave was doing great.  I thought he might be tempted to go the distance with us but after about another hour of running with us, he turned around to head back.  He probably did 25 miles. A spectacular run Dave!

We entered into a slot canyon for the next 5 miles or so.  The trail follows Bright Angel Creek and has amazing views, several bridges to cross and a completely different light profile in the slot canyon.  This part of the trail is called the "Vishnu Schist".

Gary and Dave crossing one of the many bridges

Throughout this section and the next, we started to encounter other R2R2R's.  There were maybe 10 others on the trail that day with the same goal in mind.

Waterfall at Bright Angel Creek

As we exited the Vishnu, the trail started to increase its steepness grade.  We made it to the Pumphouse Ranger Station ahead of the time that Gary predicted.  We were moving fairly comfortably.  I visited the outhouse once again, and this time I left very satisfied as I dropped some serious solid waste out of my bowels - Finally!

This was the last opportunity for water until we get to the North Rim - a steep 5.4 mile climb from 4,600' to 8,241' and back.  All of the services were closed on the North Rim for the winter. While we were refueling, I decided to keep my pants and jacket just in case the weather is bad on top.  I decided to leave one of my food bags at the campground so I didn't have to carry the extra weight on the climb.  This proved to be a good calculation as I did not need all that food for this section.  I took what I needed and we pressed on.

We started to wonder when the others would pass us coming down.  I figured it would be soon.

This next section was a bear.  It was steep and technical.  It was hard to run any but a few sections of this section.  As a bonus and something to take our minds off of the slow trudge, a completely different set of views unfolded in front of us.

Exiting out of the Pumphouse Ranger Station

Half way up!

As we were making progress, we still hadn't seen the rest of the group.  Both Gary and I thought that something went wrong and they were planning to bail on the North Rim.  I was thinking, I could bail with them, but I left my food bag down at the Pumphouse Ranger Station - I wouldn't want to leave that!  I felt tired and ready for the climb to be over.  I knew that for the return trip, I would have to dig deep to see what I had left inside physically and emotionally.

We finally ran into them at one quarter mile from the top.  They looked strong, regardless of how they were feeling, they looked really strong.  It turns out that both Steven and John ran out of water and went looking for a refill on the top. This diversion cost them about 30 minutes.

Steven tried to talk us into turning around with them and joining up for the rest of the run. We declined as we have yet to make it to the top and didn't want to have any doubt that we did the entire thing.  Also, I needed a break!

2 switchbacks later, we made it to the North Rim at 12:45.  8.5 hours into the run.  

North Kaibab Trailhead sign.

It was beautiful weather on top - I was happy, but mad that I had to drag my jacket and wind pants up that climb for nothing...We sat, ate and got busy back down before we talked ourselves out of continuing forward.  We stopped for 15 minutes.

Selfie at Supai Tunnel

Supai Tunnel

As we descended, it was very steep and technical.  This was the most dangerous section of the day. We were tired and didn't want to trip, fall, stub a toe, etc.  So we descended carefully and purposely.  As the afternoon wore on, the sun laid new shadows and contrasts that were stunning.

Me at the Coconino point overlook

Gary at the Coconino point overlook

A view, I never want to forget...

We made it back down to the Pumphouse Ranger Station in about the same amount of time that it took us to climb to the top.  I spent more time taking it easy and documenting the landscape with my camera phone. Gary ran out of water on the way down so we shared what I had left until we could refill.

I proceeded to visit the outhouse again at the Pumphouse - I promise you that it earned its name pumphouse for a reason!  Again feeling very refreshed as my GI issues were gone, we laid out all of our food on a picnic table, and started eating and eating and eating.  

Up walked a runner dressed in a kilt and a rainbow hat with a propeller attached to it.  He looked pretty out of it.  I urged him to take some food from me.  After he initially refused, he finally took some.  I didn't want to carry the extra food anymore anyway.  We bid him good wishes and we pushed forward.

In my mind, it was a quick run to Phantom Ranch.  I forgot it was nearly 9 miles.  Gary led the way alternating running and speed walking.  (in fact, Gary led the way the entire day).  It was a perfect pace.  I mentioned to him how good I felt but didn't want to jinx anything...2 hours later I wasn't feeling so good! 

As were running through the Cottonwood campground, we were talking about if we were going to call this run our first 50.  I thought it was a great idea, but I'm not sure that I want to ever do another....A group of campers overheard our conversation and asked us if we were going to the "Tonto".  I stopped and asked what that was.  He explained that it was a two mile run between the Bright Angel and the South Kaibab trailheads on the South Rim.  That would give us the four miles that we needed to make it an official 50 mile run.   I said out loud that that wasn't going to happen.  The entire campsite erupted in laughter as we pressed on through.

The wheels are starting to come off....

The same waterfall at Bright Angel Creek

We were losing sunlight as we passed through Vishnu's and then into Phantom Ranch.  I was struggling to keep pace. The wheels were about to come off for me and Gary knew it.  As we entered the campground, Gary wouldn't let me sit down and made me eat and drink to refuel.  It was a good move on his part.  If I sat down, it would have been very hard to get going again.  

As we repacked our bags, the realization that we have about 10 miles to go - mostly uphill in the dark.  I got my headlight back on and started to move on.  Running with headlamps is an interesting phenomenon for me.  

It allows me to focus on just the spot of light in my focus.  When we were climbing the North Rim, it was mentally exhausting because I could see the top and it never seemed to get any closer. With the light, I am able to focus on just keeping moving forward.  (Dori from the movie Finding Nemo comes to mind - "Just keep swimming, just keep swimming...")  I can't see the top or anything else.

Eventually, I will get there.  Gary predicted 5 more hours and we would be done. I thought that sounded longer than what it would take.  I kept that thought to myself as he is usually right on the money with his predictions.  I was feeling much better after refueling.  I had the remainder of my food in my front pack for easy access and I had enough water to get to the Indian Garden's campground.  About 5 miles.  

We power hiked the climb and ran any downhills and flats that we encountered.  Gary would get ahead and I would just keep pace.  My mind started to get into a meditative state.  I was reflecting on how much fun it would be to take a few days to do this with Gina and the kids - when the kids are older.  We could do it like most of the people that experience the Canyon - on Mules.  It would be an amazing experience.  I hope we can.  

I became very grateful that Gina allows me to explore this part of me and continues to support my peculiarities ( a big word for 'craziness').  I am so lucky to have such an amazing supportive family.  I was thinking how grateful I was to experience this day with such amazing friends in Gary, John, Steve and Dave.  I was thinking how great it was to be alive and living each day to the fullest extent.  I was thinking about how blessed I am with all of the gifts in my life.  

As I pressed on with full of emotion, the climb didn't seem so bad.  We entered Indian Garden at about 2 hours.  We refilled enough water to get us through the final push. 4.7 miles to go.  

The final climb was steep!  It was broken up into 3 mile and 1.5 mile rest areas.  We set our sights for these sections.  We started to see a few headlights in the distance up the side of the cliff.  Gary figured it out to be John and Steven.  We started communicating through yelling.   I couldn't believe that they were so close! It gave us both bursts of energy.  I was emptying the reservoir of what I had left - which was dwindling fast.  

Ominous Warning which I failed to heed....

There seemed to be hundreds of switchbacks.  Gary was about a full switchback ahead of me and as we passed each other, he explained that each switchback was a victory.  So as we passed we acknowledged each other with a victory salutation.  Every few switches, I stopped to stretch and rest.  The trudge ends with a long relatively flat section to the trailhead.  I always get emotional at the end of a challenge such as this.  I passed those last 100 yards wiping my eyes. Thank God it was over.  Steven was at the finish to catch us up with his experience and to walk us to our rooms.  They were just 15 minutes ahead of us. Final stats - 46 miles, 17 hours 45 minutes

Everyone finished strong.  I'm looking forward to talking with John yet to hear how his day and his buddy's day went. 

We had an Epic Day!  I need a massage....

I enjoyed my trip and I didn't get bit!

Organized Dentistry

The Colorado Dental Association is starting a public relations campaign to promote who we are and what we do.  For as long as I have been a member of organized dentistry, I have felt that we are the best-kept secret both to our members and to the patients who we serve.

                                       Click here to view the commercial

Why the PR campaign?

We are at a critical juncture.  There are many entities that are marketing their positions in the dental world.  As a result, dentistry is becoming a commodity and the general public doesn’t really know who to listen to with regards to oral health. 

In the near future, we will be updating the dental practice laws in Colorado.  We are positioning ourselves, once again where we belong, as the dental experts.

For years, we have not done much.  We dentists don't like to talk about ourselves.  Through our non-action, these entities have taken over the public's perception while we have been quiet.  

We are not going to be quiet anymore.  

What does it mean to be a member? 

By being part of organized dentistry, we are part of a bigger whole.  There is the local component - for me that is the Metropolitan Denver Dental Society.  There are several local components that all funnel into the state - the Colorado Dental Association -which I am currently President-Elect.  Every state has both state and local organizations.  We are all part of the national entity, the American Dental Association.  

This is who we are and this is what we stand for:

Our Colorado Dental Association core values:

Effective Leadership, 

Open Communication, 

Ethical Behavior, 

Moral Courage, 

Strong Advocacy, 

Fellowship, and 

Teamwork

Our Mission:

To provide the Colorado Dental Association membership and the public with superior service and to demonstrate effective leadership in advocacy, education, communication, and quality products and services that enhance member practices, professional growth, and patient care.

Dentistry, like all healthcare, is a profession in flux.  The delivery models are changing.  The business models are changing.  Access-to-care is expanding in Colorado. 

The one constant has been organized dentistry.  We have been around for over 100 years, preserving the integrity of the profession of dentistry.  The work that organized dentistry does today is to preserve the integrity of the profession.

Who would you like to be your dentist? 

Please choose one that is a member of organized dentistry.

If you like this blog post, I would love to hear about it.  Please comment or share it on Google+, Facebook, Linked in, Twitter, etc.  If you are looking for a dentist in the Denver area, we are always looking for new patients.  Please visit our website http://www.tcdodenver.com/ or like our facebook page,  https://www.facebook.com/TCDOdenver.  Or you can do it the old fashion way - call us at 303-321-4445.

Thanks for reading!  BK

Obamacare - How will it affect dentistry?

I was recently asked by a friend how do I think that the Affordable Care Act (ACA or Obamacare) will affect dentistry.  This took some thinking on my part.

I have spent the past 5 years going to Washington DC to discuss dental care with our legislators. When the ACA was being discussed prior to becoming law, we did everything we could to get a seat at the discussion table to very little avail.

The year after the ACA was passed in Washington, we had a political pundit,  Dr. Frank Luntz ask us the question, "Are you happy with the results?"

No one could really answer because no one really knew or understood what was being thrust upon us as dental practitioners.

Frank's dad was a dentist.  As a child growing up, he recalled the animated stories his father would share about his patients. He was truly a caring practitioner. He loved the practice of dentistry, but he loved the relationship that he had with his patients even more.  Improving the health of the patients that he cherished is what he looked forward to every day that he practiced.  This is what I look forward to every day that I practice too.

Tragically, I see this style of practice on the decline.

From his personal experience, he went on to say that dentistry, as a profession, should be thrilled that it was basically left out of the ACA.  He reminded us that -

Dentistry is the last free market health care system that is working in this country.  

The reason - We keep the doctor patient relationship sacred. For more elaboration see my blog from July, 2011 The Sacred Cow.

In all aspects of health care there is trending consolidation of providers.  This means that private practices are joining up with hospitals or large groups called medical service organizations (MSO's). Included in these MSO's, hospitals are joining up with other hospitals and insurance companies to improve efficiency and improve access to information and resources.

As with any new paradigm, there will be some confusion from both sides of the fence as this takes affect.  All-in-all it should improve health care delivery as long as the doctor patient relationship is kept in the forefront. I hope that doctors are allowed to treat patients like they know best as opposed to management making decisions based on financial impact.

I expect many people to be upset at the changes from what they are used to with how they received health care in the past.  I also expect many people to be thrilled with the heath care that they are now eligible to receive.  The old adage comes to mind - "You can't please everyone, all the time".

There are many (including me) who are upset how the bill was passed and what was promised to the citizens.  I don't think that the legislators knew or could predict the extent of the problem at hand.  Therefore, they couldn't predictably fix the problem with the ACA bill.  What our legislators on both sides of the aisle knew was that our health care system needed to change.

The ACA is a start to solving the problems, it will evolve over time but it will never solve everyone's problems, expectations or needs.  We must accept this fact.  It will cost more and provide less than what we are used to.  We must accept this fact too.

I personally trust my physician to recommend the finest care to me.  Whatever he needs to do to evaluate my health, I expect him to recommend.  This should be in a "patient bill of rights".  I am cautiously optimistic that this style of practice will continue.

The insurance industry is the real winner in the ACA as they will have 48 million more people in the system that are now mandated to pay their premiums.  As a small business owner, I have seen my own health insurance premiums rise significantly over the last several years.  I predict that they will continue to rise as the ACA is implemented.

My predictions on how the ACA will affect the dental profession -

  Please note that these are my views and my views only.

In dentistry, we are seeing consolidation in a different form - through explosive growth in corporate dental service organizations (DSO's).  They seem to be sprouting up everywhere.  They provide a niche for people who are looking for low cost dentistry. This could be either good or bad depending on the perspective of the experience.  This practice model has been around for decades. They are a safety net -providing basic dental services (cleanings, fillings, crowns, dentures, partials, etc.)

I am hearing that these corporate dental organizations are recruiting heavily at the dental schools to attract new dentists to work for them.  Many new dentists are taking jobs with these firms as it is very difficult for them to find jobs elsewhere that satisfy their needs - such as make a decent living and paying off their student loans (average $250,000).

There will also be a rise in Federally Qualified Health Care facilities (FQHC's).  This is also a safety net capturing those patients that are lower income and have medicaid as a primary coverage.  These offices also provide basic dentistry similar to the DSO's.

Dental insurance - There are health insurance plans that offer dental benefits as an add on.  These plans are what I refer to as "skinny plans".  They offer the absolute basic dental services such as cleanings and exams.  I hope that these companies that are offering these plans are being honest to their clients about the limited extent of these plans.

If the reimbursement rates to the dentists are too low, dentists will not participate with these plans
- making it hard for patients to find dentists that take their insurance.

If the insurance companies drive the costs down through lower reimbursements, dentists will evolve their practice model to accommodate.  Please note that most dental offices are small businesses and provide dental care to the community that they serve while providing jobs to their support staff.  As with any small business, they must be profitable to remain viable.

I bring this up because there is a precedent of insurance companies cutting reimbursements to dentists in several states including: Washington, Missouri, Idaho, New Jersey, and Connecticut.  To show how volatile the relationship between dentists and insurance companies are see Washington Dentists vs. Delta Dental.  

Episodes like this don't make dentists happy.  Dentists want to provide a service to their community.  At the same time, we wish to keep our businesses viable with minimal third party interference and regulations that affect the "sacred cow" (doctor patient relationship).

With lower reimbursement rates, dentists must either see more patients per hour or cut costs. This could affect the practice in several ways including less time with the patient leading to a less personalized service. The dentist could also choose to use cheaper materials that may not last as long or be optimal for the situation as what he/she is currently using.  

If there are not enough providers to fill this void, a new dental provider model has been making dental headlines over the past few years.  This "Midlevel" provider will be able to do irreversible dental surgical procedures with minimal training - usually 2 years after high school.  This scares me, but as with anything, survival of the fittest.  If this provider model can provide the care that dentists and hygienists currently provide, they will stay, if not they won't.

Again, this is a slippery slope that will create a potential two tiered dental system with a significant percentage of the population receiving care that is from a provider that is seriously under-qualified to perform.

There is a 2.1% medical device tax. It hasn't been defined yet on what is going to be taxed.  My prediction is that anything fabricated by a lab (crown, denture, veneer, etc) will be subject to this tax.  I also predict that this cost will be passed along to the patient in some way.  When we brought this up to our legislators, they weren't sure yet on what was going to be taxed.  The term medical device is not spelled out in the bill.  As much as we tried, this tax isn't going away.

Expansion of medicaid coverage to children.  All plans must include dental benefits for children up to the age of 19 (including medicaid).  This will put millions more children in line to have access to dental care.  I predict there will initially be a shortage of dentists that can provide proper care for these kids.

Expansion of medicaid benefits to adults.  The ACA is encouraging the states to expand dental services to adults.  I predict again that there will initially be a dearth of dentists that take medicaid.  Medicaid reimburses at around 30% of what the dentist's usual fees are.  Plus, medicaid creates a plethora of extra paper work and reporting to get reimbursement.  Again, not an incentive for dentists to participate.  Some corporate models have already stepped into this niche and I expect several more to adapt into this niche as well.

One potentially good thing the ACA incorporated is an increased focus on healthy lifestyle, and prevention strategies.  We dentists have been doing this for the past 50 years.  Dentistry can help lead the charge here. The goal of dentistry involves optimization of health and function.  The removal of infection that could potentially spread to other parts or systems of the body is imperative for optimal health.  The ultimate function of teeth is to chew food.  The best way to maintain optimal health is to have proper nutrition and lead a healthy lifestyle.  If you have no teeth, it is very difficult to get good nutrition.

Odds and Ends.  I hope that the ACA also consolidates the respect of all health care providers.  We all have an interdependent essential pieces of health care.  All health providers must learn to communicate better with each other and with our patients for the best interest to improve the delivery of healthcare to those that we serve.

Patient's responsibility. The ultimate responsibility of health lies on the citizen patient.  He/she must live a healthy lifestyle to remain healthy.  Many health problems are preventable. Many health problems are not preventable.  If the system is clogged with the health care problems of the preventable kind, there are not enough resources available to help those with the non-preventable kind.

With respect to dentistry - 

Clean teeth do not decay, most gum disease can be prevented with brushing and flossing! 

I welcome comments and perspectives on this.  I am no expert and would love to hear other opinions - especially if I am off base here.

If you like this blog post, I would love to hear about it.  Please comment or share it on Google+, Facebook, Linked in, Twitter, etc.  If you are looking for a dentist in the Denver area, we are always looking for new patients.  Please visit our website http://www.tcdodenver.com/ or like our facebook page,  https://www.facebook.com/TCDOdenver.  Or you can do it the old fashion way - call us at 303-321-4445.

Thanks for reading!  BK

Veneers, Veneers and More Veneers

A smile is the window to the soul.  

As a dentist, I do everything I can to help my patient's soul shine through.  

BK Mission Statement

Smiles communicate happiness, pleasure and confidence.  Many of my patients who come to me for smile improvements, are happy people but self conscious and may not project their inner happiness as effectively as they would like.  This could affect any relationship that they are in whether it be personal or professional.

93% of all communications are non-verbal - of which body language including facial expressions are a large part of that.

A new improved smile is life-changing!

I'd like to share an example with you:

One of my patients moved to a new neighborhood.. She was slow to make new friends/acquaintances with her new neighbors.  She was perplexed by this as she had never had difficulty with making friends in the past. She had some dental issues that allowed us to have a conversation about her smile.  Once we improved her smile, she mentioned to me that people seemed more friendly to her.  A close friend told her that she didn't smile very much before and perhaps her new neighbors judged her as unfriendly. This brought tears to her eyes as she explained this to me.  She had no idea that she was hiding her smile.  Her new smile outwardly projects her inner beauty, happiness and confidence.

Here are some examples of  what can be done to improve smiles with veneers.

 Case 1: Before: Stained old restorations

After- Veneers and teethwhitening.

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Case 2: Before - Worn front teeth from grinding

After - Four veneers, teeth whitening, and bite therapy to protect her new smile

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Case 3: Before - stained, yellow teeth

After - Four veneers, whitening

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Case 4: Before - Old restorations, improve smile

After: Four veneers, teeth whitening

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Each case is carefully crafted to match the patient's facial structures, personality and function.  Before we start we have a discussion dedicated to help the patient identify their goals with their smiles.  The better we can identify these goals, the better we can create the smiles that he/she desires.

For more examples of smiles that we have created and lives that have changed, click on the link - Smiles

If you like this blog post, I would love to hear about it.  Please comment or share it on Google+, Facebook, Linked in, Twitter, etc.  If you are looking for a dentist in the Denver area, we are always looking for new patients.  Please visit our website http://www.tcdodenver.com/ or like our facebook page, https://www.facebook.com/TCDOdenver.  Or you can do it the old fashion way - call us at 303-321-4445.

Thanks for reading!  BK